Privacy Policy

Carrum Health Privacy Policy

At Carrum Health, Inc. we know that you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy.

By visiting the Carrum Health website (, and any other linked pages, features, content, or application Services offered by Carrum Health in connection therewith (collectively, the “Sites”), or using any of our Services, you acknowledge that you accept the practices and policies outlined in this Privacy Policy.

What This Policy Covers
This Privacy Policy covers how we use and disclose personally identifiable information that we gather from the time that you initially access our Site. Personally identifiable information refers to information about you that can be used to contact or identify you, and information on your use or potential use of Site and/or our Services. This policy does not apply to companies and / or Sites that we do not own or control, or to individuals that we do not employ or manage.

This policy also covers Personal Health Information (PHI). Personal health information (PHI), also referred to as protected health information, generally refers to demographic information, medical history, test and laboratory results, insurance information and other data that a healthcare professional collects to identify an individual and determine appropriate care.

At Carrum Health, we are committed to ensuring user account information is kept private and have stringent measures in place to protect against the loss, misuse and alteration of the information under our control. However, we cannot guarantee the security of your personal and other information or the appropriateness of the measures we use to safeguard such information. Unauthorized entry, access, hardware or software failure, and other factors, may compromise the security of user information at any time.

Information Collection & Use
We receive and store any information you enter on our Sites or provide to us in several ways. Personal information that we collect may include things like your full name, phone number, username, password, certain health information and any other information or data that you provide when using our Sites and/or our Services. You can choose not to provide us with certain information, but that may result in our inability to provide you access to certain features or services. Carrum Health’s goal is to use the Personal Information you provide for such purposes as answering questions and communicating with you about Carrum Health’s products and Services, including updates and new features.

By using the Services, you consent to, and authorize Carrum Health to disclose your program participation within our organization, as well as using personal information to respond to user / applicant inquiries and provide the requested products and Services.

We take great efforts in protecting your privacy, however, we cannot control how users subsequently use or disclose posted or previously disclosed information. If you do not consent to the disclosure of this information, you should not access or use the Sites or the Services. The Services include the ability for users to share Personal Information, including information regarding your medical procedure.

We automatically receive and record information on our server logs from your browser, including your IP address, and the page you requested. In addition, we may use personal identifiers to recognize you when you arrive at the Site via an external link, e.g., such as a link appearing on a third party Site or in a Carrum Health generated email presented to you. We will also use your information to provide customer service and support.

Generally, our Services automatically collect usage information, such as the numbers and frequency of visitors to our Sites. We only use this data in aggregate form and not in a manner that would identify you personally. We may provide or share this de-identified, aggregate data to our partners to identify how our customers use our Sites or Services. We never disclose aggregate information to a partner in a manner that would identify you personally.

We will not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide Services, when we otherwise have your permission.

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Notification of Changes
This Privacy Policy may be revised over time, as changes are deemed necessary. We encourage you to review this Privacy Policy for potential changes when you return to the Site for future visits.

If you have any questions or concerns about our website, Privacy Policy or terms of use, please feel free to contact us at or at Carrum Health, Inc. 1710 S. Amphlett Blvd. Suite 211 San Mateo, CA 94402. We will make every effort to resolve your concerns.

Effective Date: May 2016