What This Policy Covers
This policy also covers Personal Health Information (PHI). Personal health information (PHI), also referred to as protected health information, generally refers to demographic information, medical history, test and laboratory results, insurance information and other data that a healthcare professional collects to identify an individual and determine appropriate care.
At Carrum Health, we are committed to ensuring user account information is kept private and have stringent measures in place to protect against the loss, misuse and alteration of the information under our control. However, we cannot guarantee the security of your personal and other information or the appropriateness of the measures we use to safeguard such information. Unauthorized entry, access, hardware or software failure, and other factors, may compromise the security of user information at any time.
Information Collection & Use
We receive and store any information you enter on our Sites or provide to us in several ways. Personal information that we collect may include things like your full name, phone number, username, password, certain health information and any other information or data that you provide when using our Sites and/or our Services. You can choose not to provide us with certain information, but that may result in our inability to provide you access to certain features or services. Carrum Health’s goal is to use the Personal Information you provide for such purposes as answering questions and communicating with you about Carrum Health’s products and Services, including updates and new features.
By using the Services, you consent to, and authorize Carrum Health to disclose your program participation within our organization, as well as using personal information to respond to user / applicant inquiries and provide the requested products and Services.
We take great efforts in protecting your privacy, however, we cannot control how users subsequently use or disclose posted or previously disclosed information. If you do not consent to the disclosure of this information, you should not access or use the Sites or the Services. The Services include the ability for users to share Personal Information, including information regarding your medical procedure.
We automatically receive and record information on our server logs from your browser, including your IP address, and the page you requested. In addition, we may use personal identifiers to recognize you when you arrive at the Site via an external link, e.g., such as a link appearing on a third party Site or in a Carrum Health generated email presented to you. We will also use your information to provide customer service and support.
Generally, our Services automatically collect usage information, such as the numbers and frequency of visitors to our Sites. We only use this data in aggregate form and not in a manner that would identify you personally. We may provide or share this de-identified, aggregate data to our partners to identify how our customers use our Sites or Services. We never disclose aggregate information to a partner in a manner that would identify you personally.
We will not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide Services, when we otherwise have your permission.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Notification of Changes
Effective Date: May 2016